Is your average client frequency
Do you think your team understand what you expect from them?
What is your average client lifetime?
Is your business growing year on year?
Do your team conduct a professional consultation?
What is your new client percentage?
How would you describe your team performance?
Does your business suffer when you are on holiday?
If a valued team member left today do you have a plan to stop them taking your clients with them?
Do you promote to New clients after their visit?
Do your clients sign up to your loyalty scheme?
Do you ask clients to “recommend a friend”?
What percentage of New Clients return?
How many clients do you send appointment reminders to?
What percentage of your clients re-book before they leave the salon?
Do you count the number of clients who visit your salon each week?
How do clients hear about you?
What percentage of your clients buy retail?
What percentage of your clients have more than 1 service or treatment in the same booking?
Do you measure the number of “Upsells” your team achieve?
Do your team members know how many regular clients they need to be fully booked?
Do your team routinely hit targets?
Do you contact clients who miss their appointments or cancel without re-booking?
What percentage of available time do your team fill?
How do you contact clients who have stopped visiting your salon?
How many team members do you have?