How many clients do you send appointment reminders to?
Do you contact clients who miss their appointments or cancel without re-booking?
What percentage of your clients buy retail?
How do clients hear about you?
How many team members do you have?
Do you think your team understand what you expect from them?
What percentage of your clients re-book before they leave the salon?
Do your clients sign up to your loyalty scheme?
Do your team members know how many regular clients they need to be fully booked?
What percentage of New Clients return?
What is your new client percentage?
Do you measure the number of “Upsells” your team achieve?
What percentage of your clients have more than 1 service or treatment in the same booking?
Do you count the number of clients who visit your salon each week?
What percentage of available time do your team fill?
How do you contact clients who have stopped visiting your salon?
Is your business growing year on year?
What is your average client lifetime?
If a valued team member left today do you have a plan to stop them taking your clients with them?
How would you describe your team performance?
Is your average client frequency
Do you promote to New clients after their visit?
Do your team routinely hit targets?
Do your team conduct a professional consultation?
Does your business suffer when you are on holiday?
Do you ask clients to “recommend a friend”?