• How many team members do you have?

  • What is your average client lifetime?

  • What percentage of your clients have more than 1 service or treatment in the same booking?

  • What percentage of New Clients return?

  • Is your average client frequency

  • Do you think your team understand what you expect from them?

  • What percentage of your clients buy retail?

  • How would you describe your team performance?

  • What percentage of available time do your team fill?

  • Do your team members know how many regular clients they need to be fully booked?

  • How do clients hear about you?

  • Do you measure the number of “Upsells” your team achieve?

  • Do you ask clients to “recommend a friend”?

  • Do you contact clients who miss their appointments or cancel without re-booking?

  • Is your business growing year on year?

  • What percentage of your clients re-book before they leave the salon?

  • Do you count the number of clients who visit your salon each week?

  • What is your new client percentage?

  • Do you promote to New clients after their visit?

  • How do you contact clients who have stopped visiting your salon?

  • Do your team conduct a professional consultation?

  • Do your team routinely hit targets?

  • Do your clients sign up to your loyalty scheme?

  • How many clients do you send appointment reminders to?

  • If a valued team member left today do you have a plan to stop them taking your clients with them?

  • Does your business suffer when you are on holiday?