How do clients hear about you?
How would you describe your team performance?
What percentage of your clients have more than 1 service or treatment in the same booking?
Do your team conduct a professional consultation?
Do your team members know how many regular clients they need to be fully booked?
What percentage of New Clients return?
How do you contact clients who have stopped visiting your salon?
Do your clients sign up to your loyalty scheme?
Do your team routinely hit targets?
How many clients do you send appointment reminders to?
Do you contact clients who miss their appointments or cancel without re-booking?
What is your average client lifetime?
Is your business growing year on year?
What percentage of your clients re-book before they leave the salon?
What is your new client percentage?
Do you count the number of clients who visit your salon each week?
What percentage of your clients buy retail?
Do you promote to New clients after their visit?
Do you ask clients to “recommend a friend”?
How many team members do you have?
What percentage of available time do your team fill?
Does your business suffer when you are on holiday?
If a valued team member left today do you have a plan to stop them taking your clients with them?
Do you measure the number of “Upsells” your team achieve?
Do you think your team understand what you expect from them?
Is your average client frequency