What is your average client lifetime?
What percentage of your clients re-book before they leave the salon?
Do your team conduct a professional consultation?
Do your team members know how many regular clients they need to be fully booked?
How do you contact clients who have stopped visiting your salon?
Do you think your team understand what you expect from them?
Do you promote to New clients after their visit?
Is your average client frequency
How many team members do you have?
Do you contact clients who miss their appointments or cancel without re-booking?
What percentage of your clients buy retail?
How many clients do you send appointment reminders to?
Do your clients sign up to your loyalty scheme?
How do clients hear about you?
What percentage of available time do your team fill?
Do you ask clients to “recommend a friend”?
Do you measure the number of “Upsells” your team achieve?
Do your team routinely hit targets?
Do you count the number of clients who visit your salon each week?
What percentage of New Clients return?
Is your business growing year on year?
Does your business suffer when you are on holiday?
If a valued team member left today do you have a plan to stop them taking your clients with them?
How would you describe your team performance?
What is your new client percentage?
What percentage of your clients have more than 1 service or treatment in the same booking?