Do you contact clients who miss their appointments or cancel without re-booking?
What percentage of your clients buy retail?
What percentage of New Clients return?
Do you think your team understand what you expect from them?
Do you promote to New clients after their visit?
How do you contact clients who have stopped visiting your salon?
Do your team conduct a professional consultation?
How many clients do you send appointment reminders to?
Do you ask clients to “recommend a friend”?
Do you count the number of clients who visit your salon each week?
Do your clients sign up to your loyalty scheme?
If a valued team member left today do you have a plan to stop them taking your clients with them?
What is your average client lifetime?
Is your average client frequency
How many team members do you have?
What percentage of available time do your team fill?
Do your team members know how many regular clients they need to be fully booked?
What percentage of your clients re-book before they leave the salon?
Is your business growing year on year?
Do you measure the number of “Upsells” your team achieve?
What is your new client percentage?
Do your team routinely hit targets?
How do clients hear about you?
How would you describe your team performance?
Does your business suffer when you are on holiday?
What percentage of your clients have more than 1 service or treatment in the same booking?