How many team members do you have?
What is your average client lifetime?
What percentage of your clients have more than 1 service or treatment in the same booking?
What percentage of New Clients return?
Is your average client frequency
Do you think your team understand what you expect from them?
What percentage of your clients buy retail?
How would you describe your team performance?
What percentage of available time do your team fill?
Do your team members know how many regular clients they need to be fully booked?
How do clients hear about you?
Do you measure the number of “Upsells” your team achieve?
Do you ask clients to “recommend a friend”?
Do you contact clients who miss their appointments or cancel without re-booking?
Is your business growing year on year?
What percentage of your clients re-book before they leave the salon?
Do you count the number of clients who visit your salon each week?
What is your new client percentage?
Do you promote to New clients after their visit?
How do you contact clients who have stopped visiting your salon?
Do your team conduct a professional consultation?
Do your team routinely hit targets?
Do your clients sign up to your loyalty scheme?
How many clients do you send appointment reminders to?
If a valued team member left today do you have a plan to stop them taking your clients with them?
Does your business suffer when you are on holiday?