Does your business suffer when you are on holiday?
Do you contact clients who miss their appointments or cancel without re-booking?
How many team members do you have?
Do your clients sign up to your loyalty scheme?
What percentage of your clients have more than 1 service or treatment in the same booking?
Do you ask clients to “recommend a friend”?
Do you think your team understand what you expect from them?
Do your team conduct a professional consultation?
What percentage of New Clients return?
Do you count the number of clients who visit your salon each week?
What percentage of your clients re-book before they leave the salon?
Do your team routinely hit targets?
What is your average client lifetime?
Do you measure the number of “Upsells” your team achieve?
If a valued team member left today do you have a plan to stop them taking your clients with them?
Is your average client frequency
Is your business growing year on year?
How many clients do you send appointment reminders to?
What is your new client percentage?
How do clients hear about you?
Do your team members know how many regular clients they need to be fully booked?
How would you describe your team performance?
What percentage of available time do your team fill?
How do you contact clients who have stopped visiting your salon?
Do you promote to New clients after their visit?
What percentage of your clients buy retail?